SUPPORT / HELP CENTER
Help & Support
A little peace of mind. We are here to help you keep your digital keys safe, set up authenticator accounts, and manage shared access.
Common topics & guides
Setting up an authenticator
Scan a QR code directly using your camera, import a saved QR screenshot, or enter the setup key manually. Thiravoo supports standard 6-digit TOTP codes refreshing every 30 seconds.
Sharing access with colleagues
Grant access to specific accounts by adding colleague email addresses. They receive time-based codes after signing in, while your underlying secret keys remain encrypted on the server.
2FA recovery codes
Always preserve the recovery or backup codes provided by each third-party platform. Thiravoo computes verification codes, but third-party recovery codes are essential if you lose access to your primary factors.
Account deletion & data wipes
In the app, navigate to Settings → Delete account. Confirming deletion immediately purges all authenticator keys, shared grants, activity logs, and your authentication record permanently.
Contact details & operator
Operator: Higglers Lab
Location: No 27, Second Floor, Second Street, Bank staff colony, Thanjavur, Tamil Nadu, India 613005
Support email: support@thiravoo.com
Legal links: Privacy Policy · Terms of Use